Hi Pablo Rodríguez Ricaurte

Thank you for reporting this issue with us. It seems that there is a login issue for AE version 2019 & 2020 for Windows. We are working on fixing this issue as soon as possible. In the meantime, the workaround would be to upgrade AE to version 2021.

Apologies for any inconvenience caused. We will let you know once the fix is available.